ASN Gardens & Farms

Refund and Returns Policy

Afrika Sisi Nyumbani Garden & Farms

Effective Date: 22nd July 2025

At Afrika Sisi Nyumbani Garden & Farms, we are committed to delivering high-quality landscaping, gardening, and agricultural products and services. Due to the nature of our work (live plants, customized services, and environmental conditions), our return and refund policy is outlined as follows:

1. General Policy

All sales are considered final once services have been delivered or products have been accepted, except under the conditions stated below.

2. Plants & Agricultural Products

Eligibility for Return or Replacement

Returns or replacements may be accepted if:

  • The plant is damaged, diseased, or dead upon delivery
  • The issue is reported within 24 hours of delivery

Conditions

  • Proof of purchase is required (receipt or invoice)
  • Photo evidence must be shared via WhatsApp or email
  • The plant must not have been replanted, mishandled, or exposed to improper care

Non-Returnable Items

  • Plants that have been planted or transplanted after delivery
  • Products damaged due to poor care, weather conditions, or pests after delivery
  • Custom-grown or pre-ordered plants

3. Landscaping & Gardening Services

Refund Policy

Due to the customized nature of landscaping services:

  • Deposits (advance payments) are non-refundable once project planning and mobilization have started
  • If a project is canceled by the client after work has begun:
    • Costs for completed work and materials used will be deducted
    • Remaining balance (if any) may be refunded

Service Quality Assurance

  • Clients are encouraged to inspect work upon completion
  • Any concerns must be reported within 48 hours
  • We commit to resolving issues through:
    • Corrections
    • Adjustments
    • Partial service redo (where applicable)

4. Delivery & Installation Issues

If there are issues related to delivery or installation:

  • Report within 24 hours
  • We will assess and:
    • Replace damaged items, or
    • Provide a suitable solution based on the situation

5. Refund Process

  • Approved refunds will be processed within 7 – 14 business days
  • Refunds will be issued via:
    • Mobile Money (M-Pesa, Airtel Money, Tigo Pesa), or
    • Bank transfer

6. Cancellations

  • Orders canceled before delivery or service start may be eligible for a partial refund
  • Any costs already incurred (transport, sourcing, labor) will be deducted

7. Environmental & Natural Factors Disclaimer

Afrika Sisi Nyumbani Garden & Farms is not responsible for plant loss or damage caused by:

  • Weather conditions (drought, heavy rain, flooding)
  • Pests or diseases after delivery
  • Poor maintenance or failure to follow provided care instructions

We provide guidance to support plant health, but ongoing care is the responsibility of the client unless under a maintenance agreement.

8. Customer Support

For any concerns, please contact us:

We are committed to ensuring customer satisfaction while promoting sustainable and responsible environmental practices.

Afrika Sisi Nyumbani Garden & Farms
“Growing Green Spaces, Empowering Communities”